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First release of Open Self Service

Jan Jagoda
Jan Jagoda
Technical Product Owner @ O2S

We're excited to announce the first release of Open Self Service (O2S) – an open-source framework for building composable, API-agnostic customer service & support frontends.

As promised, the project went live on March 10th, 2025, together with our public roadmap. In the coming weeks, we’ll focus on building a community of developers and contributors around the project.

We also have a lot of improvements and new features planned — all listed in our Roadmap. You’re invited to help shape it with us.

What is Open Self Service?​

Open Self Service (O2S) is a developer toolkit for building enterprise-grade, API-first, composable frontend apps for customer support.

Built on Hycom.digital’s real-world experience with MACH-based e-commerce and customer service solutions, technically inspired by composable commerce frontends.

Open Self Service brings the same architectural benefits to customer service portals — while remaining flexible enough for any API-driven frontend.

What’s included?​

Framework capabilities​

  • Frontend app starter Built with Next.js and fully manageable via headless CMS (currently integrated with Strapi). You get routing, localization, theming, and extensible UI components (based on Tailwind + shadcn/ui).

  • API Harmonization Server A backend-for-frontend layer based on NestJS that integrates multiple APIs, orchestrates data, and delivers it in a unified format to the frontend app.

  • SDK TypeScript SDK that provides a typed interface to access harmonized APIs from your web, mobile, or chatbot applications.

  • Pre-built integrations Available for CMS (Strapi), Auth (NextAuth), and search (planned), with more to come (CRM, ERP, commerce, and others).

  • Fully customizable Everything in O2S is modular: the frontend, API harmonization, integrations, and UI components can be extended, replaced, or removed.

Built-in frontend features​

O2S ships with working views and pages that reflect key capabilities of modern customer service portals (inspired by Gartner’s 11 Fundamental Capabilities).

You can use them out of the box or as a starting point for further customization.

  • User Account & Settings – manage user profiles, security, and preferences
  • Dashboard – unified overview of services, products, tickets, and invoices
  • Case Management – submit and track tickets or service requests
  • Payments & Invoices – access transaction history and download invoices
  • Knowledge Base – full-text search and category-based navigation
  • Services & Products – see product subscriptions, warranties, and details
  • Notifications – view in-app messages and system alerts

To check what's currently available and what's in the works follow the roadmap here.

Links & resources​

Documentation https://www.openselfservice.com/docs

Get started Getting Started guide

GitHub repository https://github.com/o2sdev/openselfservice

Want to contribute or give feedback?​

Contact us at contact@openselfservice.com or share feedback via GitHub Issues or Discussions.

Thanks for checking it out. If you like the project, give us a ⭐ on GitHub, try it out, and let us know what you think.

We're aiming to make building customer self-service frontends easier, faster, and truly composable.